Shipping policy

Shipping Policy

At KenoPoolGame.com, we’re proud to offer free standard shipping on all orders within the continental United States. Every order is carefully packed and shipped to ensure it arrives safely and on time.

Shipping Method & Delivery Time:
Orders are typically processed within 1–3 business days. We ship via trusted carriers such as UPS, FedEx, or USPS. Most orders are delivered within 7-10 business days after shipment. A tracking number will be provided once your order ships.

Damaged or Lost Packages:
If your item arrives damaged or is lost in transit, please see our Replacement Policy for how to request a replacement. We're committed to making things right.

Have questions about shipping? Contact us anytime at info@kenopoolgame.com

Replacement Policy

At KenoPoolGame.com, we take great pride in the quality of our products and the care we take in packaging each order. If any item arrives damaged due to shipping, we will replace it at no cost to you.

To request a replacement:

1. Contact us within 7 days of delivery.

2. Provide your order number and a photo of the damaged item and packaging.

3. Once verified, we will promptly send a replacement item.

We are committed to ensuring your complete satisfaction and stand behind the craftsmanship of every Keno board we ship.

For any questions, please reach out to us at: info@kenopoolgame.com